Refund Policy

Failed video generations

When the video provider confirms a failed render, its reserved credits are returned automatically. Subscription credits retain their original expiry. Slow tasks and interrupted submissions may require verification before credits can be returned. A successfully generated video you do not like is not treated as a technical failure.

One-time packs

Within 7 days of purchase, you may request a refund for unused pack credits. An entirely unused pack may be refunded in full. For a partially used pack, the unused portion is valued at that pack's per-credit price. Used credits are not refundable, except where required by law.

Monthly subscriptions

You may request a refund within 7 days of an initial or renewal charge if none of that billing period's subscription credits have been used. Otherwise, partial billing periods are not refunded proportionally, except where required by law.

Cancel your renewal from My videos to stop the next charge. Canceling does not automatically submit a refund request. Paid-period credits remain available until their expiry and do not roll over.

Requesting help

Email support@burningbridges.video from your account email with the payment reference or video task ID and a description of the issue. Approved monetary refunds are processed back to the original payment method through Stripe. Bank processing times vary.

These rules do not limit rights granted by applicable consumer law.